Job Overview:
Experts Group is seeking a dedicated and dynamic Student Success Manager to join our team. This role is focused on daily operations, problem solving and delivering tailored olutions integral to ensuring customer satisfaction. The ideal candidate will excel in managing student interactions,
addressing their needs, and overseeing operational processes related to student services.
Responsibilities and Duties:
- Student Support: Serve as the primary point of contact for student inquiries, providing
timely and accurate responses to ensure a high level of student satisfaction.
- Operational Management: Oversee day-to-day operational tasks related to student services,
including managing student records, coordinating with academic staff, and ensuring the
smooth execution of student-related processes.
- Problem Resolution: Address and resolve student concerns or issues promptly, working to
find effective solutions and escalate matters as necessary.
- Communication: Maintain clear and professional communication with students through
various channels (email, phone, in-person) to keep them informed about important updates,
deadlines, and procedures.
- Data Management: Manage and update data and records accurately, ensuring compliance
with privacy regulations and institutional policies.
- Collaboration: Work closely with other departments to ensure a cohesive approach to
student services and support, including academic advising, sales, and administrative teams.
- Feedback Collection: Gather and analyze student feedback to identify areas for
improvement and contribute to the enhancement of student services.
Qualifications:
- Bachelor’s degree in Education, or a related field.
- Proven experience in student services or administrative, operations, or productions.
- Excellent interpersonal and communications skills, with a strong focus on customer service.
- Strong organizational and multitasking abilities, with attention to details.
- Problem-solving skills and the ability to handle sensitive situations with professionalism and
discretion.
- Adaptability and flexibility in a fast-paced environment.
- Strong work ethic and commitment to providing exceptional support to students.
